Terms and Conditions

Hold Harmless Agreement

By accepting this proposal, you agree to hold Spotless Gutter Cleaning & Repair of Connecticut, Inc. harmless from any of all claims resulting from the work performed.

Payment in full is due upon the date of completion.

Scheduled jobs are subject to change due to weather or other conditions.

Gutter cleaning does not include underground drywell systems

Gutter cleaning is guaranteed for 30 days against overflow

Spotless Gutter Cleaning is NOT responsible for water damage resulting from gutter cleaning, repair or installation and is held harmless against any and all claims.

Terms on Gutter Work

Gutter cleaning does not include underground pipes or drywells. If it is observed that any of these conditions exist, there will be an additional charge to power snake or reroute the leader, if necessary.

Terms on Roof Work

Spotless Gutter Cleaning and Repair, Inc. DBA Leakenders Is not responsible for any water damage to your home resulting from gutter, roof and/or siding work.

Spotless Pressure Washing, Roof Washing & Window Cleaning Terms, Conditions & Guarantees 

1. Legally Binding Agreement – When agreeing to services to be performed by Spotless Gutter Cleaning & Repair, Inc. you are agreeing for work to be completed at the agreed upon price. This agreement may be cancelled for any reason within 3 days of your acceptance with full deposit refunded. In the event that you cancel the agreement beyond the 3-day period but prior to the work being commenced, then all deposits made to Spotless Gutter Cleaning & Repair, Inc shall be retained by Spotless Gutter Cleaning & Repair of Connecticut, Inc but may be applied towards any future services performed by us.
2. Clean Service Guarantees –Spotless Gutter Cleaning & Repair of Connecticut, Inc. offers certain limited guarantees on power washing, window cleaning, and roof washing services; however, there are different guaranties for each service. Please see the Service Guarantees list below. When a service is not recommended to be performed by us and noted as such, such work will NOT be guaranteed. These services may still be performed upon the customer’s request however, Spotless Gutter Cleaning & Repair of Connecticut, Inc. will not be held responsible for any damages occurring before, during, and/or after the service is completed. If you have any concerns regarding our work performed, our office must be contacted immediately upon discovery of any issues governed by our Service Guarantee, and subject to the limitation of time and scope set forth in our Warranty, corrective measures will be undertaken. SPOTLESS GUTTER CLEANING & REPAIR OF CONNECTICUT, INC EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL NSGCLI BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, AND. OUR LIABILITY SHALL BE LIMITED TO RE-PERFORMING DEFICIENT WORK DISCLOSED TO US WITHIN THE TIME PERIOD SET FORTH IN THE APPLICABLE LIMITED WARRANTY.
3. Glass & Window Cleaning – Due to numerous reasons and issues with glass scratching during window cleaning, Spotless Gutter Cleaning & Repair of Connecticut, Inc. will not be liable for any scratches on any windows, sliding door, entry door, basement or any other glass we clean including mirrors. It is accepted and understood by ALL parties that when properly used, razor blades and scrapers are standard tools and techniques for professional window cleaning and can safely remove limited amounts of debris (plaster, paint, texture, tape, stickers, etc.) from quality glass, without scratching the glass surface. Furthermore, it is accepted, the use of razor blades and scrapers may be employed on all window and glass cleaning. Certain glass conditions will incur additional charges – removal of excessive paint, silicone, hard water stains are just a few examples of situations that require additional work, time, and product treatment. Standard exterior and interior window cleaning includes all accessible glass and visible sills. Tracks and sills under the sash (open windows) are an added service at an added charge. UNDER ALL CIRCUMSTANCES, IT IS THE CUSTOMER’S RESPONSIBILITY TO NOTIFY Spotless Gutter Cleaning & Repair of Connecticut, Inc, PRIOR TO COMMENCING WORK, IF THERE ARE ANY WINDOW COVERINGS, COATINGS, FILMS, ETC. ON THE GLASS AND WHETHER THE MANUFACTURER OF THE GLASS HAS SPECIFIC OR SUGGESTED CLEANING METHODS. If this clause is not acceptable, there is no contract between Spotless Gutter Cleaning & Repair of Connecticut, Inc., and customer.
4. Water Usage – You agree to provide Spotless Gutter Cleaning & Repair of Connecticut, Inc. the right to use (without compensation) an on-site water supply as needed to complete the stated project. It is the customer’s responsibility to make sure the water supply is on and working before we arrive. In the event water will not be available, in certain situations Spotless Gutter Cleaning & Repair of Connecticut, Inc. may provide a water supply at an additional charge. However, this option is generally restricted to smaller jobs as it would be unmanageable to provide enough water to complete larger homes or larger work areas. Any water damage resulting from, or occurring before, during or after the service is provided when said damage is the result of faulty, old or leaking plumbing, pipes, spigots, etc. will NOT be the responsibility of Spotless Gutter Cleaning & Repair of Connecticut, Inc.
5. Color and Tone on Wood/Composite Decks and Fences – The properties and species of wood, age, and weather can greatly affect the resulting color and tone of the material being washed. Variances may occur on individual boards as well as the total project. Material densities and other characteristics vary across and throughout various materials. Aging, weathering, UV degradation, color fading are all typical and to be expected on outdoor materials. Spotless Gutter Cleaning & Repair of Connecticut, Inc. will make every possible attempt to represent final finish color and recommended and performed as required. tones as best as possible. While we can often give you an idea of the overall color and tone, you must expect some variance in the overall finish. Test spots may be recommended and performed as required.
6. Courtesy – While Spotless Gutter Cleaning & Repair of Connecticut, Inc. is on location on your property, you are responsible for keeping all children and pets, as well as yourself away from the work area and our work vehicles and equipment. Children and pets should be kept off work surface for at least 12-24 hours after our work is complete. This is for your safety as well as our own. Spotless Gutter Cleaning & Repair of Connecticut, Inc. will not provide services if there are any other companies doing work at the property on the same day as your scheduled service date. Rescheduling dates as a result of this may incur a fee and are typically a minimum of 1 to 2 weeks out as our schedule is usually filled in advance.
7. Payments – Payments to Spotless Gutter Cleaning & Repair of Connecticut, Inc. are due as follows: 50% deposit is required in order to schedule a date. All remaining balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon in writing at the time of the quote. Late charges will be immediately assessed on all balances not paid in balances, including legal fees. accordance with said terms. The customer agrees to pay any and all collection costs incurred by Spotless Gutter Cleaning & Repair of Connecticut, Inc. relating to the collection process of outstanding balances, including legal fees.
8. Scheduling – Upon receipt of deposit and written authorization (digital authorization included), customers scheduled for pressure washing and/or window cleaning will be given a specific day and an approximate two hour window of arrival. Scheduling in a business in which productivity can be greatly affected by unforeseen circumstances (ie. Weather, equipment failure, job order changes, etc.) can be difficult. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and end dates and times. You will be notified of any changes whenever possible.
9. Removal & Replacement of Deck/Patio Furniture, Interior Furniture, & Other Objects – Removal and replacement of grills, deck furniture, planters, toys, etc. is the responsibility of the homeowner. Should we need to remove items from the work area(s) (i.e. deck, patios, pool surrounds) we will not be responsible for breakage or for storage issues. An additional charge will be applied for the time and labor devoted to the removal and replacement of these items. In regards to interior window cleaning, large items such as dressers, beds, etc. will NOT be moved.
10. Damages/Home/Roof Condition – Spotless Gutter Cleaning & Repair of Connecticut, Inc. is not responsible for damage due to improperly installed or loose siding, loose shingles, broken or open windows, improperly sealed windows, wood rot, worn or splintering wood, defective construction, improperly secured wires, loose or improperly installed gutters and leaders, and improper or insufficient caulking. In every aluminum siding case and in some vinyl siding situations (ie. pvc fencing, vinyl shutters, vents, etc.) the sun and weather will bleach the color of the material and cause it to fade. Pressure washing, which entails removal of chalky, gritty, and failing surface materials, may cause the faded aspects of the vinyl or aluminum to vary greatly from the original “new” color, making the varied color more noticeable. Spotless Gutter Cleaning & Repair of Connecticut, Inc. will not be responsible for such conditions or damages resulting from such conditions. Spotless Gutter Cleaning & Repair of Connecticut, Inc. will also not be responsible for any loose mortar or pavers that may dislodge during the cleaning process. Although Spotless Gutter Cleaning & Repair of Connecticut, Inc. will make every attempt to assess the conditions before starting work, it is the customer/homeowner’s responsibility to ensure a safe work environment along with the assurance that the property is in good enough condition to be worked on. Specifically, as it relates to roof washing, by scheduling the work, the customer is representing that the roof condition is safe, sound and in good enough measure to be walked and worked on. Spotless Gutter Cleaning & Repair of Connecticut, Inc. is not responsible for roof conditions that may appear upon the removal of moss, lichen, algae, stains, etc.
11. Stains (Grease, Oil, Rust, etc.) – Some stains cannot be removed by pressure washing. Tree sap, well rooted artillery fungus, splatters from stain or paint, rust, and/or motor oil are examples of materials that typically cannot be removed by conventional means. We make every attempt to point out these areas to the customers when quoting the project. Certain stains such as rust may be removed when treated with certain products and methods at an additional cost.
12. Water/Weather Tight – windows, doors, vents, etc. – Spotless Gutter Cleaning & Repair of Connecticut, Inc. expects your property to be in good repair and water and weathertight. This includes, but is not limited to all electrical service including receptacles and light fixtures. Doors, windows and skylights should be weathertight. Spotless Gutter Cleaning & Repair of Connecticut, Inc. is not responsible for damage due to water infiltration resulting from poor or improper installations, deterioration, neglect, worn, old, or aged materials and situations where standard pressure washing results in water intrusion. It is very common over time for sealants, caulks, gaskets, etc. to deteriorate and come loose. Spotless Gutter Cleaning & Repair of Connecticut, Inc. will take every precaution to avoid these areas, however, we cannot be responsible for water intrusion resulting from such conditions.
13. On-Site/Interior Supervision – Every Spotless Gutter Cleaning & Repair of Connecticut, Inc. crew has a full-time foreman on site at all times. All foremen have been with the company for a minimum of 5 years and have undergone all facets of product, technical and safety training. Spotless Gutter Cleaning & Repair of Connecticut, Inc. does offer on-site Management Supervision. This is an added service at an added charge whereby one of our Field Managers will be on-site for part or all of the project as agreed upon with the customer.

Service Guarantees

• Window Cleaning Same-Day Rain Guarantee – If it rains the same day your exterior windows were cleaned and you feel the windows are not perfect, you must notify our office by the end of the following day. We will reschedule the service within a week (or so) to re-clean any windows that are not as clean as they can be (this guarantee shall not apply to hard water stains, scratches, condensation between glass panes, older windows bleeding paint, etc.).
• Roof Wash Guarantee – 1 year guarantee on any new algae, moss, mold or lichen (guarantee only applies to roof areas washed by Spotless Gutter Cleaning & Repair of Connecticut, Inc).
• Power Wash Guarantee – 6-month guarantee on any new algae, moss, mold or lichen (guarantee only applies to surface areas washed by Spotless Gutter Cleaning & Repair of Connecticut, Inc).
• Gutter Brightening Guarantee – 30-day guarantee on any new mildew, moss, algae.
• Gutter Installation & Repair Guarantee – We provide a 1-year guarantee on both workmanship and materials for all gutter installations and repairs. To extend the workmanship guarantee up to 5 years, customers must maintain their gutters with a minimum of two (2) gutter cleaning services per year performed by Spotless Gutter Cleaning & Repair of Connecticut, Inc.
• MicroGuard Installation Guarantee – We offer a 1-year guarantee on workmanship and materials for all MicroGuard installations. To extend the workmanship guarantee up to 5 years, customers must maintain their MicroGuard system with a minimum of one (1) gutter cleaning service per year performed by Spotless Gutter Cleaning & Repair of Connecticut, Inc.
• Please note: items that are beyond our control will not be included in our “Clean Service Guarantee”. These may include but are not limited to: bird droppings, soil runoff, mulch runoff, rust, tree sap, artillery fungus, motor oil, paint stains, food stains.