PRIVACY POLICY

Effective Date: September 7, 2026

1. Introduction

We respects your privacy and are committed to protecting the personal information we collect through our website, forms, phone calls, text messages, email communications, estimates, service interactions, and related services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you. This policy is intended to provide clear information to consumers in Connecticut, New York, New Jersey, and other jurisdictions where applicable.

This Privacy Policy applies to information collected through our websites and through our related customer-service, estimate, scheduling, and communication channels.

2. Information We Collect

Information You Provide Directly

Depending on how you interact with us, we may collect:

• Name and contact information, such as postal address, email address, and telephone or mobile number.
• Property information, including the service address and information relevant to providing an estimate or service.
• Information you submit through contact forms, estimate requests, service requests, reviews, surveys, or other communications.
• Appointment, service, billing, and customer-account information.
• Communications you have with our employees, representatives, contractors, or customer-service personnel.
• Information you voluntarily provide when subscribing to SMS/text communications or other communications from us.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser or device. Depending on the technologies in use, this may include IP address, browser and device type, operating system, pages viewed, referring website, date and time of access, approximate geographic information, and website usage information.

We may use cookies, analytics tools, pixels, tags, or similar technologies to operate, secure, measure, and improve our website. We will not describe a privacy control or opt-out mechanism as available unless it is actually implemented and functioning.

3. How We Use Personal Information

We may use personal information for purposes including:

• Responding to inquiries and requests for estimates.
• Scheduling, providing, managing, and documenting gutter cleaning, repair, installation, inspection, and related services.
• Communicating with customers about appointments, service updates, estimates, invoices, and other service-related matters.
• Sending marketing or promotional communications where permitted by law and where required consent has been obtained.
• Processing payments and maintaining business and customer records.
• Operating, maintaining, troubleshooting, and improving our website and services.
• Preventing fraud, abuse, security incidents, and other unlawful or unauthorized activity.
• Complying with legal obligations, regulatory requirements, court orders, and lawful requests.
• Exercising or defending legal claims and protecting the rights, safety, and property of Spotless, our customers, employees, and others.

4. SMS / Text Message Communications

If you affirmatively consent to receive SMS/text messages from Spotless, we may use your mobile number to send messages relating to estimates, appointments, service updates, customer support, and, where applicable and permitted by law, marketing or promotional communications.

SMS consent is not a condition of purchasing goods or services from Spotless.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP to any message.

For help, reply HELP to any message.

If you need additional assistance, please contact us through the contact information provided on this website.

Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

If you submit your mobile number for a service request but do not separately provide SMS consent, we will not treat submission of the number alone as consent to receive marketing text messages.

5. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide requested services. Depending on the circumstances, recipients may include:

• Service providers and vendors that perform functions on our behalf, such as website hosting, customer relationship management, scheduling, communications, payment processing, analytics, information technology, and customer support.
• Service professionals, contractors, or other providers involved in delivering requested services.
• Professional advisers, such as attorneys, accountants, insurers, and consultants, when reasonably necessary.
• Government authorities, regulators, courts, law enforcement, or other parties when required by law or when reasonably necessary to protect rights, safety, security, or property.
• A successor or transaction counterparty in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

We do not sell personal information as part of our ordinary business operations. We also do not share mobile information or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.

6. Data Minimization and Purpose Limitation

We seek to collect and use personal information that is adequate, relevant, and reasonably necessary for the purposes described in this policy or otherwise permitted by law. We do not intentionally collect more personal information than is reasonably necessary for the applicable business purpose.

7. Cookies, Analytics, and Online Tracking

Our website may use cookies and similar technologies for functions such as website operation, security, analytics, remembering preferences, and measuring website performance. Third-party services used on the website may process information according to their own privacy practices.

Where applicable law provides a right to opt out of certain targeted advertising, sale, or similar processing, we will provide the applicable mechanism required by law. We will make reasonable efforts to ensure that any privacy choices and controls described on our website operate as represented.

8. Third-Party Websites and Services

Our website may contain links, embedded tools, forms, or services operated by third parties. This Privacy Policy does not govern the privacy practices of independent third parties. We encourage you to review the privacy policies of any third-party service before submitting information to that service.

Where a third party processes personal information on our behalf, we seek to use contractual or other appropriate safeguards consistent with applicable law and the nature of the information involved.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our rights. Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, or destruction. No method of transmitting or storing information can be guaranteed to be completely secure.

If a security incident occurs that triggers a legal notification obligation, we will provide notices and take other actions as required by applicable law.

11. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to you and to Spotless, you may have rights concerning your personal information. These may include the right to access, correct, delete, obtain a portable copy of, or receive information about personal data we process, as well as rights to opt out of certain processing.

We will not discriminate against you for exercising privacy rights to the extent prohibited by applicable law.

12. Connecticut Privacy Rights

Connecticut residents may have rights under the Connecticut Data Privacy Act (“CTDPA”) if the CTDPA applies to the individual and to Spotless’s processing activities. Depending on applicability, these rights may include access, correction, deletion, portability, and the ability to opt out of the sale of personal data, targeted advertising, and certain profiling.

Connecticut residents may submit a privacy request by contacting privacy@spotlessguttercleaning.com. Requests should identify the consumer and describe the request with enough detail for us to understand and evaluate it.

Where the CTDPA applies, we will provide a reasonably accessible process for exercising applicable rights and for appealing a decision regarding a privacy request. To appeal a decision, email privacy@spotlessguttercleaning.com with the subject line “Privacy Appeal” and explain why you believe the decision should be reconsidered.

Connecticut residents may also use a legally recognized universal opt-out preference signal, such as Global Privacy Control, where applicable. We will honor qualifying signals as required by Connecticut law.

13. New Jersey Privacy Rights

New Jersey residents may have rights under the New Jersey Data Privacy Act (“NJDPA”) if the NJDPA applies to the individual and to Spotless’s processing activities. Depending on applicability, these rights may include access, correction, deletion, portability, and certain rights to opt out of the sale of personal data, targeted advertising, or certain profiling.

New Jersey residents may submit a privacy request by contacting privacy@spotlessguttercleaning.com. If applicable law requires a particular verification, response, or appeal process, we will follow that process.

14. New York Privacy and Data Security

New York does not currently have a single comprehensive consumer privacy statute equivalent to the CTDPA or NJDPA. Spotless nevertheless seeks to provide accurate privacy disclosures and to maintain reasonable safeguards for personal information as required by applicable New York law.

New York residents may contact privacy@spotlessguttercleaning.com regarding questions or requests concerning personal information. We will evaluate and respond to requests in accordance with applicable law.

15. How to Submit a Privacy Request

To submit a privacy request, email privacy@spotlessguttercleaning.com. Please include:

• Your name and contact information.
• The state in which you reside.
• A description of the right or request you are exercising.
• Any additional information reasonably necessary to locate the relevant information or verify your identity.

We may need to verify your identity before completing certain requests. We will not require information that is unnecessary for verification, and we will use information provided for verification only as reasonably necessary to process the request, comply with law, or prevent fraud or abuse.

16. Response Times and Appeals

We will respond to verified privacy requests within the time required by applicable law. Where permitted by law, we may extend a response period when reasonably necessary because of the complexity or number of requests.

If you disagree with a decision concerning a privacy request and applicable law provides an appeal right, you may appeal by emailing privacy@spotlessguttercleaning.com with the subject line “Privacy Appeal.” We will review the appeal and respond within the time required by applicable law.

17. Do Not Sell / Targeted Advertising

Spotless does not sell personal information as part of its ordinary business operations. If our practices change in a manner that creates a legally defined sale or targeted-advertising activity, we will provide the notices and opt-out mechanisms required by applicable law.

Where required by applicable law, we will recognize qualifying universal opt-out preference signals for sale or targeted advertising.

18. Do Not Call and Communication Preferences

You may ask Spotless to stop receiving marketing calls or other promotional communications from us by contacting us through the information provided on our website or by using an available opt-out mechanism.

For SMS/text messages, reply STOP to any message. We will process opt-out requests in accordance with applicable law and our communication procedures.

A request to stop marketing communications does not necessarily prevent us from sending non-marketing communications that are reasonably necessary to provide a service you requested, complete a transaction, respond to a customer-service request, or comply with law, to the extent such communications are permitted.

19. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 for purposes that are prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact privacy@spotlessguttercleaning.com.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable law. When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this page periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Spotless Gutter Cleaning & Repair, Inc.
205 Elm Place
Mineola, NY 11501
Email: privacy@spotlessguttercleaning.com
Website: www.spotlessguttercleaning.com

22. Effective Date

This Privacy Policy is effective as of September 7, 2026.